As a guide to help you find the most suitable flooring installer, ask these 5 questions:
Does he boast of a 5-star reputation?
In the industry, flooring installers can come in the shape of a company with a full staff or an independent installer . Remember that size is never an indication of professionalism.
Do your own preliminary research online. Visit websites and verify physical addresses and phone numbers. Important things to look out for are reviews of past customers. You can also ask for recommendations from friends and family members.
Are the materials used superb in quality?
Unlike rugs that you can change at will, hardwood floors are more permanent fixtures in your home. Whatever color or species of hardwood floor you decide on, never compromise quality. Your hardwood floor will be the most used surface of the house. Just think about all the foot traffic, furniture dragging, spills and pet nails it has to endure. Choose only flooring material that can handle all these.
The trouble with some installers is that they are tied to a particular supplier. In this case, there is a conflict of interest when it comes to flooring products. They will only use products provided by a certain supplier instead of looking for the best materials available in the market. So, look for contractors who are not beholden to a supplier.
Does he ensure excellent craftsmanship?
When they are not, be wary of contractors who pass themselves off as professionals even. Talk to installers you’ve shortlisted and don’t hesitate to ask questions.
Before having any work done on your home, make sure that the installer has liability insurance. In case something goes wrong, you have the right to ask for a reimbursement.
Does he treat his customer with courtesy?
There are many horror stories by homeowners who got duped into spending tons of cash for a botched job; or of contractors who started work and were nowhere to be found after a few days. When consulting with a flooring contractor, be mindful of signs that show how he will deal with you in the future. Did he show up on time for your appointment? Did he answer your questions patiently and professionally even if they seemed insignificant?
Did he quote the lowest price?
When it comes to hardwood floors, you should look for quality. It’s understandable for homeowners to want value for money and not spend more than they should. But you should also remember that quality almost always doesn’t equate to lowest price. On the contrary, an installer who quotes a very low rate is usually after a job and making a profit and not doing quality work.
The trouble with some installers is that they are tied to a particular supplier. In this case, there is a conflict of interest when it comes to flooring products. Before having any work done on your home, make sure that the installer has liability insurance. When consulting with a flooring contractor, be mindful of signs that show how he will deal with you in the future. On the contrary, an installer who quotes a very low rate is usually after a job and making a profit and not doing quality work.
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